Frequently Asked Questions
1 - About our plants
Is the nursery open to the public?
We are not open to the public and we have no facilities for the public, but you can collect plants you have ordered from us by prior arrangement. When you do this (and subject to the COVID 19 governement regulations), we may be able to show you around our nursery.
Why should I order plants instead of going to a garden centre?
We offer a wide range of species in limited numbers and only at the right time for planting. Garden centres need a supply of plants throughout the year and we don't produce our plants in this way. We aim to offer a very different range of plants to most garden centres in Portugal.
Do Jardimseco only have a limited stock of plants?
Well, yes ...and no. We propagate most of our own material from scratch, whether cuttings, seed or other methods. We try to offer a diverse choice of suitable dry land plants suitable for Algarve soils and climate. We have around 500+ species to choose from.
Why do I have to order in advance?
Put simply, because we need time to progagate and grow them.
Are any of the plants you sell poisonous?
Most poisoning incidents with plants are not accidental. They are the result of people deliberately eating, smoking or otherwise using parts of a plant for medicinal purposes.
Who is Paisotec Unip Lda?
Viveiros Jardimseco is a trading name for the nursery owned by Paisotec Unipessoal Limitada.
Are Jardimseco plants produced organically?
Almost.....we grow our plants in coir fibre, we use unprocessed live compost, vermicompost and perlite to make our own growing medium, varying the mixture depending on the species. Sometimes we have to use a little peat and sometimes we add a very sophisticated time release fertiliser, but these are used in tiny quantities.
2 - About our shop, ordering & payment for plants
What are my collection and/or delivery options for my order?
Can I add to my order?
Yes, you can add to your order at any time so long as the plants are still available in the shop. You do this by signing in and then clicking on 'My Account'
What is 'My or Your Wishlist'?
At any time you can put plants that interest you into 'Your Wishlist' and they will be there next time you visit the store. Stock of the plants and prices are automatically updated even if they are in your Wishlist. So long as you sign in with the same password and email address they will remain there indefinately.
Are plants in my Shopping Cart reserved?
No they are not, plants are only guaranteed as yours once your order is confirmed. If a plant is in your cart others may still buy it.
Why do I have to keep signing in?
There are many issues today with security and the use of the internet. We have chosen a system that requires you sign in each time you visit the shop so that your Shopping Cart, Orders and Wishlist are kept up to date and are accessable to you at any time. It does not require a password to use the shop and we do not want to keep any other information other that what is required to process your order.
What is the process for ordering plants in the shop? - Detailed answer
Select the plant/plants you want, size and time options from the drop down list. Quantity discounts, if offered, will be calculated automatically.
Go to 'Checkout' and follow the instructions to confirm your order.
For all advance orders we will send a confirmation by email before requesting payment.
Once confirmation of your order is received we will agree a date/dates you can collect your plants - please see delivery/collection in our FAQ's.
After confirmation of your order we send you a Factura/Invoice by email to request a non-refundable deposit of 50% of the total order including taxes. This is payable by Multibanco (a payment reference will be included) or by bank transfer or other agreed method. Methods of payment will be detailed in this email.
This offer will be held open for 48 hours, thereafter we will not hold the plants and they will be available to other customers.
You may add further plants to the order at any time by signing in to the online shop and adding plants through the shopping cart. Please understand that it takes time to propagate plants so we cannot guarantee the same species will always be available throughout the year.
When and how do I pay for my plants? - Short answer.
You pay 50% of the value when you place the order and the balance when you collect the plants.
How do stock numbers and availability work in the shop?
The number of plants definately available is shown for each species and automatically adjusts when a customer makes an order.