Frequently Asked Questions
1 - About our plants
Is the nursery open to the public?
We are not open to the public and we have no facilities for the public, but you can collect plants you have ordered from us by prior arrangement. When you do this (and subject to the COVID 19 government regulations), we may be able to show you around our nursery.
Why should I order plants instead of going to a garden centre?
We offer a wide range of species in limited numbers and only at the right time for planting. Garden centres need a supply of plants throughout the year and we don't produce our plants in this way. We aim to offer a very different range of plants to most garden centres in Portugal.
Do Jardimseco only have a limited stock of plants?
Well, yes ...and no. We propagate most of our own material from scratch, whether from cuttings, seed or other methods. We try to offer a diverse choice of dry land plants suitable for Algarve soils and climate. We have around 500+ species to choose from.
Why do I have to order in advance?
Put simply, because we need time to progagate and grow them.
Are any of the plants you sell poisonous?
Please don't eat any part of our plants unless you really know what you are doing. Our advice is not to consume, rub or poke yourself anywhere with any of our plants.
Who is Paisotec Unip Lda?
Viveiros Jardimseco is a trading name for the nursery owned by Paisotec Unipessoal Limitada.
Are Jardimseco plants produced organically?
Almost.....we grow our plants in coir fibre from sustainable sources combined with unprocessed live compost, organic fertilsers, vermicompost and perlite to make our own growing medium, varying the mixture depending on the species. Sometimes we have to use a little peat (again from sustainable sources). We add sophisticated time release fertilisers, but these are used in very small quantities (these are the tiny bright coloured beads you can sometimes see in the compost).
2 - About our shop, ordering & payment for plants
What are my collection and/or delivery options for my order?
Collection of your order - when you place the order we will agree a provsional date with you. This will be the date when the plants are ready for collection. Each week we will plan to have plants ready to be picked between Tuesday & Saturday, but the exact date will be agreed with you beforehand by email.
Can I add or change my order?
If you want to add or remove plants to an existing order you will have to email us so we can manually make the changes to your order. If you reduce quantities please note that we will have incurred some production costs for these plants. We will always try and re-allocate these plants to other customers but if this is not possible you will may loose the 50% deposit/value of those plants you have cancelled.
What is 'My or Your Wishlist'?
At any time you can put plants that interest you into 'Your Wishlist' and they will be there next time you visit the store. "Out of Stock" plants can also be saved in your Wishlist so you can easily see when they become available again. Stock of the plants and prices are automatically updated even if they are in your Wishlist. So long as you use the same email address they will remain there indefinately.
Are plants in my Shopping Cart reserved?
Sorry but no, they are not reserved. Plants are only guaranteed as yours once your order is confirmed. If a plant is in your cart others may still buy it.
What is the process for ordering plants in the shop? - Detailed answer
Select the plant/plants you want, size and time options from the drop down list. Quantity discounts, if offered, will be calculated automatically.
Go to 'Checkout' and follow the instructions to confirm your order.
You will be asked to choose a date for collection, please select one from the calendar.
For all advance orders we will send a confirmation by email before requesting payment.
Once confirmation of your order is received we will agree a date/dates you can collect your plants - please see delivery/collection in our FAQ's.
After confirmation of your order we send you a Factura/Invoice by email to request a non-refundable deposit of 50% of the total order including taxes. Orders less than €50 must be paid in full.
This is payable by Multibanco (a payment reference will be included) or by bank transfer or other agreed method. Methods of payment will be detailed in this email.
This offer will be held open for 48 hours, thereafter we will not hold the plants and they will be available to other customers.
Please understand that it takes time to propagate plants so we cannot guarantee the same species/sizes will always be available throughout the year.
When and how do I pay for my plants? - Short answer.
On orders over €50 please pay 50% of the value when we agree the order with you and the balance when you collect the plants.
How do stock numbers and availability work in the shop?
The number of plants definately available is shown for each species and automatically adjusts when a customer makes an order.