Question 1

When and how do I pay for my plants? - Short answer.

Accepted Answer

You pay 50% of the value when you agree the order with us and the balance when you collect the plants.
 
All invoices will be issued online and you will be sent a receipt for the payments you make. 
 
You can track your orders and the order status at any time by visiting 'My Account'

Question 2

What is the process for ordering plants in the shop? - Detailed answer

Accepted Answer

Select the plant/plants you want, size and time options from the drop down list. Quantity discounts, if offered, will be calculated automatically.
Go to 'Checkout' and follow the instructions to confirm your order.
For all advance orders we will send a confirmation by email before requesting payment.
Once confirmation of your order is received we will agree a date/dates you can collect your plants - please see delivery/collection in our FAQ's.
After confirmation of your order we send you a Factura/Invoice by email to request a non-refundable deposit of 50% of the total order including taxes. This is payable by Multibanco (a payment reference will be included) or by bank transfer or other agreed method. Methods of payment will be detailed in this email.
This offer will be held open for 48 hours, thereafter we will not hold the plants and they will be available to other customers.
You may add further plants to the order at any time by signing in to the online shop and adding plants through the shopping cart.
Please understand that it takes time to propagate plants so we cannot guarantee the same species will always be available throughout the year.

Question 3

What are my collection and/or delivery options for my order?

Accepted Answer

Collection of your order - when you place the order, we will agree a provisional date with you. This will be the date when the plants are ready for collection. The exact date will be agreed with you beforehand by email.
 
Delivery - We do not generally deliver plants, but larger orders can be delivered in our vehicles at cost.

Question 4

Can I add or change my order?

Accepted Answer

You can add to your order at any time so long as the plants are still available in the shop. You do this by signing in and then on the species page,  add the additional quantity and click 'Add More'
 
If plants you want are not showing as being 'In stock' you can always ask and we may still be able to produce them, or sometimes offer an alternative size.
 
If you want to remove plants after placing an order you will have to email us so we can manually remove them from your order. We will have incurred some production costs for these plants so you will loose the 50% deposit you have already paid.

Question 5

What is 'My or Your Wishlist'?

Accepted Answer

At any time you can put plants that interest you into 'Your Wishlist' and they will be there next time you visit the store. Stock of the plants and prices are automatically updated even if they are in your Wishlist. So long as you sign in with the same password and email address they will remain there indefinitely.
 
Plants that are 'Out of Stock' can also be added to 'Your Wishlist' - this will notify you when they become available again.
 
Please note that these plants are not reserved in any way and if other customers buy them they will go out of stock.

Question 6

Are plants in my Shopping Cart reserved?

Accepted Answer

No they are not reserved. Plants are only guaranteed as yours once your order is confirmed. If a plant is in your cart others may still buy it.
 
After the order is processed you can see what you have ordered by signing in and clicking on 'My Account'. This record will remain in your account.

Question 7

Why do I have to keep signing in?

Accepted Answer

There are many issues today with security and the use of the internet. We have chosen a system that requires you sign in each time you visit the shop so that your Shopping Cart, Orders and Wishlist are kept up to date and are accessible to you at any time. It does not require a password to use the shop and we do not want to keep any other information other that what is required to process your order.
 
To prevent others from viewing this information you must confirm it is you each time by following a link sent to you by email. Please use the same email address each time. Unless someone has access to your email, nobody else can use your sign-in link.

Question 8

How do stock numbers and availability work in the shop?

Accepted Answer

The number of plants definately available is shown for each species and automatically adjusts when a customer makes an order. 
 
If a plant is shown with no availability or stock it does not necessrily mean it cannot be produced for you. Much depends on the time of the year, when you want the plant and the type of species. For example if we can only produce a species from seed and we have none remaining there is not much we can do, by contrast, some Salvias for example, can be propagated very quickly.
 
Please do keep checking the shop as stock is being added regularly. By putting an out of stock plant in your Wishlist we are immediately informed that you want it so we will try our best.
 
You can also order the plant for the following season.

Viveiros Jardimseco - Algarve

jardimseco

jardimseco

Plantas de terra seca - Dry land plants

Frequently Asked Questions

When and how do I pay for my plants? - Short answer.

What is the process for ordering plants in the shop? - Detailed answer

What are my collection and/or delivery options for my order?

Can I add or change my order?

What is 'My or Your Wishlist'?

Are plants in my Shopping Cart reserved?

Why do I have to keep signing in?

How do stock numbers and availability work in the shop?

Licenciada pela DGAV - Fornecedor de

materiais de propagação de ornamentais

No. 05 -11752

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Privacy Policy

Returns & Refund Policy